Eligibility for a refund depends on the service type and the provider's cancellation rules, which are displayed on the booking page before you pay.

Some bookings are fully refundable, some are partially refundable within a time window, and others are non-refundable. Always review the terms shown at checkout.

To request a refund, open your booking under "My Bookings" and select the cancellation option, or contact our support team with your booking reference.

Requests are reviewed against the applicable cancellation policy for that booking.

Approved refunds are returned to your original payment method. Processing typically takes 5–14 business days, depending on your bank or payment provider.

You will receive a notification once your refund has been processed.

No-shows, late cancellations outside the allowed window, and bookings marked non-refundable are generally not eligible for a refund.

Service fees may be non-refundable even when the booking amount is refunded.

If a service provider cancels a confirmed booking, you are entitled to a full refund of the amount paid, or the option to rebook where available.

For any questions about a refund or cancellation, please reach out to our support team using the contact details below.